Privacy Policy

Effective Date: February 21, 2026

At Five Stars Limo, operated by Obaid Qaderi, we are committed to protecting your privacy and ensuring your personal data is handled with the highest level of confidentiality and security. This policy outlines our practices for collecting and processing information for our luxury chauffeur services based at 7 Penn Dr, North York, ON.

Introduction

Five Stars Limo ("we," "us," "our"), operated by Obaid Qaderi and headquartered at 7 Penn Dr, North York, ON M9L 2A9, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and luxury transportation services, including SMS marketing, email marketing, appointment reminders, and website tracking tools. By using our services or opting into our communications, you agree to this Privacy Policy and our Terms and Conditions.

Information We Collect

Contact Information: We may collect your name, email address, phone number, and mailing address when you submit forms, book luxury rides, or request information.
Communications Data: If you opt in, we collect your messaging preferences and maintain records of consent and opt-out activity related to SMS and email communications.
Usage and Device Information: We may use cookies, pixels, and analytics tools to collect information about your IP address, browser type, and how you interact with our site.
Appointment and Service Data: We collect details associated with your luxury transportation needs, such as pickup/drop-off locations, flight details for airport transfers, and special occasion requirements.

How We Use Your Information

We use your information to:

Provide professional chauffeur services and customer support.
Send appointment confirmations and 15-minute early arrival reminders.
Send SMS and email communications that you have explicitly consented to receive.
Improve our website and marketing performance using analytics.
Maintain compliance records related to A2P 10DLC consent and opt-outs.
Fulfill specific pricing and service policies, including distance and hourly calculations.

Cookies and Tracking Technologies

We use cookies and similar technologies to personalize your experience and understand how our website is used. You can control cookies through your browser settings, though some features may be limited if disabled.

How We Share Your Information

We do not sell your personal information. We do not share mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for marketing or promotional purposes. We may share information only in the following limited circumstances:

Service Providers: We may share information with trusted vendors who help us deliver services, such as SMS delivery (e.g., GoHighLevel), scheduling tools, and analytics providers. These providers may only use information to perform services on our behalf.
Legal and Safety: We may disclose information if required by law or to protect the rights, safety, and security of Five Stars Limo, our users, or others.
Third-Party Sharing Disclosure: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your Choices

SMS Opt-Out: You can opt out of SMS messages at any time by replying STOP to any message. After you send STOP, we will send a confirmation message and you will no longer receive SMS messages unless you opt back in.
Email Opt-Out: You can unsubscribe from marketing emails by clicking the "unsubscribe" link in any email.
Access and Correction: You may contact us at info@fivestarslimo.ca to request access to, correction of, or deletion of your personal information.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. While we strive for excellence in data protection at our North York headquarters, no method of transmission is 100% secure.

Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect personal information from children.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or A2P 10DLC regulations. Updated versions will be posted with a new "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy, contact:
Five Stars Limo Owner: Obaid Qaderi
Address: 7 Penn Dr, North York, ON M9L 2A9
Phone: +1 (204) 775-5466
Email: info@fivestarslimo.ca